Privacy Policy
Tin Pelican Privacy Policy Summary
Your privacy is very important to us. We only ask you for the information needed in order to deliver our goods and services. We will not share your personal information with anyone except when necessary to process and fulfil your order, or if required to do so by law. Your personal information will only be stored for the period of time required to comply with UK financial regulations. Further information is detailed below.
Last updated 21st April 2025
What information we collect, use, and why
We collect or use the following information to provide goods and services, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for dealing with queries, complaints or claims:
- Names and contact details
Where we get personal information from
- Directly from you
- From eBay, enabling us to sell our products to you. Please refer directly to eBay’s own Privacy Policy and User Agreement.
How long we keep information
If you contact Tin Pelican for further details about our goods or services, your information will be kept for a period of up to one year from the date of contact.
If you make a purchase from Tin Pelican, your information will be kept for 7 years from the date of your purchase to enable us to comply with UK financial regulations.
Who we share information with
Tin Pelican will not share your personal information with anyone except when necessary to process and fulfil your order, (for example a delivery company), or if required to do so by law.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Which lawful basis we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
To make a data protection rights request, please contact us in writing using the contact details at the top of this privacy notice. If you make a request, we must respond to you without undue delay and in any event within one month.
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
Our lawful bases for the collection and use of your data
Our lawful basis for collecting or using personal information to provide goods or services is:
- Consent – we have permission from you having given you all the relevant information required for you to make an informed decision. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:
- Consent – we have permission from you having given you all the relevant information required for you to make an informed decision. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Cookies
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
Visit our Cookies page for further information about the cookies we use and how you can manage consent.
Contact details
What information we collect, use, and why
We collect or use the following information to provide goods and services, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for dealing with queries, complaints or claims:
- Names and contact details
Where we get personal information from
- Directly from you
- From eBay, enabling us to sell our products to you. Please refer directly to eBay’s own Privacy Policy and User Agreement.
How long we keep information
If you contact Tin Pelican for further details about our goods or services, your information will be kept for a period of up to one year from the date of contact.
If you make a purchase from Tin Pelican, your information will be kept for 7 years from the date of your purchase, to enable us to comply with UK financial regulations.
Who we share information with
Tin Pelican will not share your personal information with anyone except when necessary to process and fulfil your order, (for example a delivery company), or if required to do so by law.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Which lawful basis we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
To make a data protection rights request, please contact us in writing using the contact details at the top of this page. If you make a request, we must respond to you without undue delay and in any event within one month.
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
Our lawful bases for the collection and use of your data
Our lawful basis for collecting or using personal information to provide goods or services is:
- Consent – we have permission from you having given you all the relevant information required for you to make an informed decision. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:
- Consent – we have permission from you having given you all the relevant information required for you to make an informed decision. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Cookies
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
Visit our Cookies page for further information about the cookies we use and how you can manage consent.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint in writing to us, using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113